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1. General

At Med Peptides UK, we provide both Research Use Only products and research consultation services. This policy explains how physical products are shipped and how consultation services are delivered.

2. Research Peptide Orders

All products available through Med Peptides UK are intended solely for research and laboratory use (Research Use Only).

Products cannot be purchased directly through our website. All orders are arranged individually following direct communication with our team.

3. Consultation Services

Our research consultation services are delivered remotely unless otherwise agreed.

Following confirmation of your booking and payment (where applicable), we will arrange your consultation at a mutually convenient date and time.

Consultations may be provided via:

Video call
Telephone
Email
Other agreed communication methods

4. Delivery Locations

We currently ship physical products to:

United Kingdom
Lithuania

For shipping to other countries, please contact us before placing an order. International delivery may be available subject to local regulations and courier availability.

Consultation services are available internationally, subject to scheduling and applicable laws.

5. Order Processing

Physical product orders are processed only after payment has been received and confirmed.

Order details, payment methods, and delivery arrangements are agreed individually with each customer.

6. Dispatch & Delivery

Once payment has been confirmed, physical product orders are typically dispatched within 1–7 business days.

Delivery times are estimates only and may vary due to courier delays, customs procedures, public holidays, weather conditions, or other circumstances beyond our control.

If significant delays occur, we will notify you as soon as reasonably possible.

7. Delivery Methods

Physical orders may be delivered via:

Courier service
Parcel locker (where available)

The delivery method will be confirmed before dispatch.

8. Tracking Information

Where available, tracking details will be provided after your order has been dispatched.

9. Consultation Delivery

Consultation appointments will be delivered on the agreed date and time.

If we are unable to provide the consultation due to circumstances within our control, we will offer to reschedule the appointment or provide a refund where appropriate.

10. Customer Responsibilities

Customers are responsible for:

Providing accurate delivery and contact information.
Being available for scheduled consultation appointments.
Ensuring they have an appropriate internet or telephone connection for remote consultations.

Med Peptides UK is not responsible for delays or failed deliveries resulting from incorrect customer information or circumstances beyond our reasonable control.

11. Risk and Ownership

Risk in physical products passes to the customer upon successful delivery.

Ownership of physical products remains with Med Peptides UK until full payment has been received.

12. Research Use Only

All products supplied by Med Peptides UK are intended for research and laboratory use only (Research Use Only).

Our consultation services are provided for educational and informational purposes only and do not constitute medical, pharmaceutical, or clinical advice.